Payment policy
Last updated: 29 June, 2025
1. Policy Overview
1.1 This Payment Policy describes the terms and procedures regarding payments for products and services offered by Home by Lorena via the Website.
2. Accepted payment methods
2.1 We accept the following payment methods for purchases on our website:
- Visa
- MasterCard
- American Express
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
3. Currency
3.1 All prices and transactions on our website are displayed in Pounds Sterling (GBP) by default. Customers outside the United Kingdom may see prices shown in Euros (EUR) for convenience, unless otherwise stated.
4. Payment Terms
4.1 When placing an order on our website, payment is due at the time of purchase, unless otherwise stated.
5. Payment security
5.1 We place great importance on payment security. All transactions are encrypted and processed through trusted payment processors that comply with the security and data protection standards in force in the United Kingdom.
6. Recovery procedures
6.1 If a payment is not made on time, we reserve the right to take appropriate action to recover the amount due, including the imposition of penalties and the transfer of unpaid invoices to collection agencies.
7. Changes to the Payment Policy
7.1 We reserve the right to modify this payment policy at any time. Changes and clarifications take effect immediately upon their posting on the website. It is your responsibility to review this policy periodically to stay informed of updates. By continuing to use our website after any changes, you accept these changes.
8. Contact Information
Check out our Frequently Asked Questions or contact our customer service team using the information below:
Company Name: Home by Lorena
Address: 124 City Road, EC1V 2NX, London, United Kingdom
Email: info@homebylorena.com
Phone: +447577005379
Company Number: 97814350
VAT Number: NL868243693B01
Opening Hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed
We usually respond to all enquiries within 24 hours on business days.